Community Support Forums

We are having a problem with a lot of the users not clicking on the activation link in their email after they pay and complaining they can't get in, or the email going to their bulk mail folder. Is there a way to disable the need for an activation click if they are paying so they can have instant access? It is becoming a real problem, affecting at least 80% of our subscribers.

I was assuming that they were not clicking on the activation link, but what is actually happening is if I look in their profile, I get an error message that the user has been marked as a spammer. I am assuming that this goes away after they click the link or is this issue unrelated? I thought it did have something to do with them not being able to login and I make them as not as spammer under admin options.

Hi Suzette. Thanks for reporting the issue.
s2Member does not come with a Spammer label, or any functionality like that. Is this label being applied by another plugin? If so, can you please report to us which plugin is causing this? We'll see if there is a way to avoid this problem in a future release.

I think it may be part of BuddyPress actually, I will check their forums, but it would be nice to disable this for paying customers since most seem to either miss the notification or have the email delivered to bulk mail.

Ok thanks for reporting back. I'll take a look at this in the next release.