Problem with previously registered users...

[Jwrbloom]

I've had a couple of instances lately where those who were already registered not getting added to their new role after subscribing via s2member. Those who register after they subscribe are working just fine.

[Cristián Lávaque]

Were they logged into their accounts when they paid to upgrade it?

[Jwrbloom]

That's a good question. I'm not sure.

[Jwrbloom]

He says he's pretty sure he was.

[Cristián Lávaque]

OK, and were they shown a registration form or they just got back from the payment and nothing happened?

Could you post the IPN log entries corresponding to these cases?

[Jwrbloom]

Could you tell me where to find those log entries? Sorry...and thanks. : )

[Cristián Lávaque]

First you have to have IPN logging enabled to have entries logged. WP Admin -> s2Member -> [gateway] Options -> Account Details -> Enable Logging Routines

You'll find the logs at /wp-content/plugins/s2member-logs/

[Jwrbloom]

They are enabled, but what am I looking for?

[Cristián Lávaque]

The log entries of those transactions that showed the problem you described in the opening post, please.