IP restrictions preventing client dashboard login

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My client is not able to login to the dashboard as Editor role. This has occurred a couple of times. Previously I reduced the IP restrictions and that worked.

They receive this error:

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you require assistance.

S2Member Settings:
Alternative View Protection = Yes
Brute Force = Allow 10 failed login attempts, then punish for 10 minutes.
Unique IP = Allow up to 10 different IPs per Customer (every 30 days). If limit is exceeded = Punish for 1 hour.

In order to get my customer access I temporarily turned off Brute Force protection, and allowed 20 different IPs.

Client says he still can't access the dashboard.

Thanks,
Jeff

[Cristián Lávaque]

Could it be the cache? Has he tried forcing a refresh or another browser as a test?

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I had him delete cookies. And I recommended he try a different browser...waiting for response.

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When he moved to a different computer on a different network, he got into the dashboard, but for some reason the CSS wasn't being applied, so all the formatting was missing.

I'm not certain but I think it might be that he was using IE9. I had him move over to Chrome and all is well...

[Cristián Lávaque]

Great, now his website is working and he's using a better browser.

Where you able to reproduce your client's problem with IE9? If so, please give us all the details you can, Jason may want to look into this to fix any potential problem.

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I couldn't replicate his problems under my Mac emulating Windows XP with IE9.

Where can I sign the petition to make using any version of IE illegal?

[Cristián Lávaque]

lol, wouldn't I love to know...

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Unfortunately now my client is having the same problems they reported originally...

"When trying to login on the dash board I keep getting this message:

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you require assistance.

I closed my fire fox browser and tried loging in again but still get the same message."

Sounds like it is S2Member related. Any ideas?

[Cristián Lávaque]

WP Admin -> s2Member -> Restriction Options -> Unique IP Access Restrictions

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Yeah, I've been to 'Unique IP Access Restrictions' and had it set to allow up to 20 unique IPs, but my client was still being blocked.

It is possible that his computer is somehow using an anonymous IP, thereby "an empty IP address" that would be blocked by the IP Restrictions security measure.

I've reset it to allow infinite IPs, and am waiting for customer response to see if he can get in.

Thnx.

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That worked.

[Cristián Lávaque]

Cool.