S2 Member Pro

[lisakimms]

Jason thanks but all that is configured I sent all the screenshots to Cristian. He has about 10-12 screenshots from me in the last 3 weeks. He has every cb configuration on click banks site and all the configuration on my admin area of my s2m pro. I know all the set up are done right and he even said they were right. The click bank secret key and the secret key in my admin area are all set and they are the same he has that screenshot too. Maybe you can have Cristian forward all my settings to you. Sent them to his webshark email. Thanks

[Jason Caldwell]

Thanks for the follow-up.

I understand. I have seen the screenshots. What I'd like to see now are your log files. Please feel free to post your logs for review and we'll help you find the problem on your installation. Either that, or feel free to email us a Dashboard login and we'll have a look for you. http://www.s2member.com/contact/

I have three options at my disposal for you:

1. I can review your logs and help you solve the problem yourself.
2. Or, I can take a look at your installation and solve the problem for you, if you'd like to supply a Dashboard login.
3. Or, we can perform a professional installation of s2Member for you ( $125 ). Which includes configuration, resolution of any plugin conflicts, and more; as seen here:
https://www.s2member.com/professional-installation/

* Please note. The problem you're reporting sounds like an issue with communication between your s2Member installation and ClickBank. Normally, this is caused by (a) an invalid configuration, or (b) a problem with server configuration and compatibility with s2Member. This article may assist in that regard: viewtopic.php?f=36&t=2636

[lisakimms]

You know this is all beginning to make no sense to me now. I am very good at setting these type of things and trust you me I do not need to pay an extra $125 in addition to the money I paid to get the S2M Pro which has not worked since I bought it beginning of April. You clearly admitted in this thread twice that there was a problem with CB and you promised to get it resolved and that you were going to put out a video about it. I have seen no video about it since then. Then on a different thread you said once the new version was released the CB and S2M thank you page problem will be solved. Now v3.5.8 version has been out but it still has not solved the issue. I think I read somewhere else on another thread that has folks with the same issues I am having where it says the new s2m version will fix it or you guys are working to fix the problem any day soon. Now if you are clearly admitting there is a problem with the way S2M Pro is configured with CB recurring membership, then why is it that you guys think I did something wrong? All I did was follow the steps on the admin under S2M and to be quite honest your guide is very simple to follow for both pay pal and click bank and nothing complicated. My pay pal settings works ok. Anything else that you guys are suggesting we do along the way is not included in the installation guide. I do understand if CB has changed which according to them they haven't. They say they have never ever approved a product that did not have a stand alone Thank You Page right after the purchase. So clearly paying $125 would be crazy!!

Also if Cristian has forwarded all my screenshots and you have seen that all the settings are right in both CB and the Admin S2M configuration, then what else is it that am missing other than the many trials and errors that you guys are suggesting as we go by with this? I am sorry if I sound a little harsh. I am usually have more patience and as you can see its been over 4 months but when you guys put the problem back to me as in I don't know what I am doing and I need to hire a pro, then it feels like my patience is being taken for stupidity and at that point it just vanishes. I do hope that you guys solve this problem for your customers and your future customers. On this thread there are some people seeking help with the same issues and you can see its all around the CB thank you page. viewtopic.php?f=4&t=14165&p=28770#p28689

I would be more than happy to give it time if you clearly admit there is a problem with S2M pro configuration with CB and that you guys are working on getting it fixed than telling me I am the one who don't know how to set up this. The following is a refresher of my conversation with you back in April. My understanding back in April was that v3.5.8 was going to fix the problem per your promise below. Here is your responses to me back in April:


Postby Jason Caldwell » April 7th, 2011, 9:45 pm
I have a video tutorial coming soon for s2Member -> ClickBank integration.
~ I'm sorry you had to go through all of this trial and error.

Re: S2 Member Pro

Postby Jason Caldwell » April 7th, 2011, 9:45 pm
Investigating POST vars error now.

Re: S2 Member Pro

Postby Jason Caldwell » April 7th, 2011, 10:09 pm
OK. This is my fault. I told Cristián this was possible, but it's NOT. So sorry.
You CANNOT just link directly to the s2Member Thank-You Page for ClickBank:
Code: Select all
http://example.com/?s2member_pro_clickbank_return=1

This will cause errors, because s2Member expects to receive POST Vars from ClickBank immediately after checkout. In other words, it does not expect access from a direct link. So this explains the trouble you're having. Again, it's my fault for saying it was possible; it's NOT possible in the current release, only in the development release of s2Member v3.5.8 ( coming soon ).

That being said, what is true, is that you don't need to use s2Member's Thank-You Page for ClickBank integration. If you already have a Thank-You Page of your own, please feel free to use that instead. This is fine, because s2Member also communicates with ClickBank silently behind-the-scene, through ClickBank IPN communication. So your Customer is never left out in the cold. They'll always receive an email confirmation with further instruction.

You can customize this email from your Dashboard, under:
s2Member -> ClickBank Options -> Signup Email Confirmation.

[Cristián Lávaque]

Lisa, I can understand you're tired of this, so I don't understand why you didn't respond to these:

Jason just told me he'd be happy to help you adding the hack file. I'd just need you to email us the login info to your dashboard and FTP please.

I can take a look at your installation and solve the problem for you, if you'd like to supply a Dashboard login.

[Jason Caldwell]

An update for s2Member Pro is scheduled for release late this week, and that update will include changes to support ClickBank's policy for Thank-You page handlers, as seen below. In the mean time, please let us know if you'd us to have a look at your installation for you, as I mentioned earlier, we have several options available for you.

ClickBank Policy on Thank-You page handlers.
( s2Member Pro will be updated very soon to better support this policy ).
http://www.clickbank.com/help/vendor-he ... -vendor/#2

B. The Thank You Page

The Thank You Page is the page customers will see after they purchase your product. Customers will only see this page if their purchase has been approved and the payment processed. In addition to thanking the customer for their purchase, your Thank You Page must include the following information:

Customers must be able to reach you if they have a question about your product need technical assistance after the purchase. Please include an email address, a link to your email address, or a contact us link on your Thank You Page.
A reminder to the customer that his or her credit card or bank statement will show a charge by ClickBank or CLKBANK*COM, rather than a reference to your specific product. This reminder should be prominent, as customers sometimes request refunds because they forget that ClickBank is handling the purchase.
Clear instructions on how to download or access the product, or information on how and when it will be delivered to them.

[buck415]

The Latest Version: s2Member Pro v110731, when running on a standard BuddyPress install (not multisite) works fine for my installs.

I was able to create a test user that fully registered into the system. I ran the test card created by ClickBank, was directed to the new Thank You page that sent me to the Registration page, registered, and was automatically logged in with the respective level of access after registering.

Based on my experience right now, the problems with single site installs have been resolved... but I'd much rather run MultiSite installs (issues here viewtopic.php?f=4&t=14299).

[lisakimms]

Thanks Stephen appreciate all your help. I am going to redo the set up and try to add the link into my thank you page and see if this time it works. Did you upgrade the s2m new version on the admin area or you uploaded to your hosting. I had read something like you need to upload file but then I think Cristian had said i can update on admin area. Someone had recommended something else but am going to try this first to see if it works but from what you are saying sounds like it does. Appreciate.

[lisakimms]

Hi Stephen let me know the steps you followed for single site. So this is the what I did and the results I got.

1. I have the s2m pro thank you url linked directly to the cb requred thank you url example http://mywebsite.com/?s2member_pro_clickbank_return=1

2. So I generated a click bank test credit card and did a test purchase

3. Purchase went ok and I was actually directed to the new s2m thank you page that they just added with the new upgrade. Thank you page looked perfect, exactly what clickbank has been asking for. I did not customize my thank you page. I just used the new s2m default thank you page.

4. On the new thank you page there was infor about contacting support which linked to my email, info informing them credit card purchase will show clickbank and client informed the confirmation email might take up to 15 minutes. Now on this page in the middle is a highlighed " Back To Home Page" . Now It would have been better to say continue to the membership site but I will settle for this. One would have to just click on it without knowing what home page or just wait for the confirmation email. So at that point I chose to click on "Back To Home Page" while I waited for the confirmation email. Back To Home Page put me straight to my membership site.

5. I followed the steps to register as a new person who had just completed paying. Once registration went through I was logged out and requested to log back in using the new login credentials. So I logged in and landed to a problem!! My information was never added on the admin site as a paid member. So I automatically became a level 0 subscriber even though I had just paid and followed every step. I could not see the page's contents and on each click was directed back to the membership sign up page.

6. Well, being the admin of the page I then opened a new browser and checked my admin area to try and locate the new person. The new name was there but never registered as a level 1 but just a subscriber.

7. Well I assumed the best thing was to wait for the confirmation email and maybe use the link on the email to register in the site.

8. Well as I write this, its been 30 minutes and the confirmation email never came. The only email I got was from clickbank confirming the purchase..

9. Conclusion: Even though there was some great changes made especially with the thank you page which is exactly what clickbank want, we still won't get approved because if cb runs a test purchase and they get the thank you page, they must be able to log in as a paid member the same way customers would. In this case using a single site I was not able to unless I missed a step.

10. Everything I did look pretty similar to what you outline on this post: viewtopic.php?f=4&t=14299

Hopefully either Cristian or Jason will respond to this post or to yours above and tell us if we are missing a step. So CB Thank You Page Looks Perfect and can be approved by cb but then the New Member get locked out as they are not registered in Admin area as paying members.

[buck415]

Hi Lisa.

Well I'm sorry to say this, but other than downgrading the site to a single site (from Network), I simply followed the configuration procedure presented in the s2Member instructions.

Reading your above post, the only thing that I believe that I have done differently is that I have disabled the user activation e-mail sent out by BuddyPress. I figure if they are paying through ClickBank to get in, there's really no point in sending that activation e-mail.

I'm using the BuddyPress widget BP Disable Activation, and with the improvements that the s2Member team made to the ClickBank settings, it works as I expected it to work on a non-network site.

[Jason Caldwell]

Thanks for this follow-up after the recent updates for ClickBank policy in s2Member v110731.

4. On the new thank you page there was infor about contacting support which linked to my email, info informing them credit card purchase will show clickbank and client informed the confirmation email might take up to 15 minutes. Now on this page in the middle is a highlighed " Back To Home Page" . Now It would have been better to say continue to the membership site but I will settle for this. One would have to just click on it without knowing what home page or just wait for the confirmation email. So at that point I chose to click on "Back To Home Page" while I waited for the confirmation email. Back To Home Page put me straight to my membership site.

This is not how the checkout process should flow. The link should read, "Register Now ( Click Here )", instead of "Back To Home Page". This behavior that you're reporting indicates to me that an error has occurred during post processing ( i.e. after checkout ). In fact, what you're describing sounds like post processing failed all together on your installation. Do you have logging enabled? If so, please post a copy of your log file for review, or send us a Dashboard login and we'll investigate for you. If you'd like to send us a Dashboard login, please use this private contact form: http://www.s2member.com/contact/

* If you enable logging, please send all of your log files to us privately, using this email address: <websharks-group@googlegroups.com>. It sounds like there is something abnormal occurring on your installation which also seems to be the case in this post you made in another thread.

Does anyone in this forum use S2Member Pro with Click Bank? If so how do you have your Thank you page configured? Please I desparately need help. The return url I generated for click bank thank you page on my s2member pro is not working and this has been an issue since March but I did not pay so much attention because I have been adding content to the site. Now I have the site open for members to sign and I realized they all are running into the same problem.

"ERROR: Unable to verify POST vars. Please contact Support for assistance.
This is most likely related to an invalid ClickBank® configuration. If you are the site owner, please check: s2Member -> ClickBank® Options."

You can see my previous questions since March above. I am really getting into a panic mood since I have the money and have to manually guard the site and click bank to add them mannually.. I waited for a reply all day today.

Appreciate anyone who could help me.

Thanks

[Jason Caldwell]

I too am having the same identical problem (as referenced in post viewtopic.php?f=4&t=10220). I have the screenshots to provide detail, however your contact form above (http://s2member.com/contact/), doesn't appear to allow attachments. How do I get them to you.

Thanks.

If you need to email us attachments, please use this email address:
<websharks-group@googlegroups.com>

[lisakimms]

I emailed you the information on the above email address. Thanks

[lisakimms]

I sent you the emails including my log in information to the above email address. I also sent a copy of the same email to Cristian on his webshark email. Haven't heard back from you guys and no one has logged into the site using the log in I sent. Do you know if someone is going to look at it or should I just go back and change my password. I had created a temporary password and since I sent it on email which I haven't confirmed either of you received I might need to change it.

[Jason Caldwell]

Thank you. I'm investigating now.

[Jason Caldwell]

Investigation completed.
~ thanks for your patience.

I just did a full review of your installation. I find that overall your configuration looks very good.

Couple of things though:

You have some Restriction Options that overlap a bit. When you protect "all" Posts at Level #1, that automatically protects "all" Posts from Level #0 too, due to the incremental nature of Levels. In other words, you could remove the "all" specification in places where you already require Level #1 to access that type of content. For example, this is the change I recommend.

Code: Select all

Level #0 ( empty )
Level #1 ( all )

As for your ClickBank integration. I found several log entries by s2Member, indicating that it's Return Page and IPN handlers were "Unable to verify POST vars". With ClickBank integration, this normally means that your "Secret Key" for IPN v2.1 integration is incorrect, and so s2Member is unable to shake hands with ClickBank after checkout. To confirm this, I placed your site into test mode, and ran a transaction test against our own ClickBank credentials and everything succeeded, as can be seen in your s2Member log files. Other diagnostic tests on your installation succeeded, so the issue must be with your ClickBank account configuration, or possible issues with your s2Member configuration for ClickBank.

Possible solutions for ClickBank integration on your installation:

- Triple-check your Secret Key under:
s2Member -> ClickBank Options -> IPN v2.1 Integration.
( your existing key looks made-up, so you might consider resetting it inside your ClickBank account )

- Proper IPN Version Number:
Be sure that your ClickBank account is setup to use v2.1 and NOT to use v4.0.
s2Member integrates with ClickBank IPN v2.1 only at this time.

- Other ClickBank Account Settings:
Triple-check all other s2Member configurations for ClickBank security credentials, under:
s2Member -> ClickBank Options -> Account Settings.

[FluxFlux]

Hi Jason / Cristian,

I have a similar problem as mentioned above.

In my case, i check my logs as well no error with VARs as mentioned but new customers just dont get their email registrations.

Can you email me and i'll send you the logs cuz i cant attached them here or even under your contact forms.

Lisa, is your problem resolved ? If yes can you perhaps share what you did cuz from the things are lookin' i'm in the same boat as you lol.

Jason, also whats the issue on the return custom URL / etc and the conclusion on the Thank You page as i read through quite a few threads and the solution is to use a hack ?

[Jason Caldwell]

Thanks for your inquiry.

Yes, please feel free to send your logs privately through this contact form:
http://www.s2member.com/contact/

Or privately to this support group:
websharks-group@googlegroups.com

Regarding the ClickBank Thank-You Page, this issue was addressed in the release of s2Member v110815, now updated to meet all of ClickBank's policies. In addition, we added new features/instructions, and a new success="" Attribute for ClickBank Shortcodes generated by s2Member, making it possible to direct Customers to a custom Thank-You Page after checkout, if you prefer. Full instructions are provided in your Dashboard, under: s2Member -> ClickBank Options -> Thank-You Page Integration.

[lisakimms]

Hi Flux: No my issue has not been resolved. I have been working with them via email but in the last week my emails have gone unanswered. Two times since August 30 I have sent emails to websharks-group@googlegroups.com and a cc on each time to Cristian but no one has responded. I believe Jason was trying to work on it. At this point I am actually shopping for another membership plugin. Will let you know what I find out. S2M Pro just did not work for me but am sure if you get the right support it is a good plugin. Good Luck With It!!

[buck415]

I will testify that although I had some trouble using a previous version of s2Member Pro with ClickBank, Jason and his team reviewed my complaints and completely resolved the bugs with the latest release.

s2Member Pro is working on my ClickBank sites without any problems.