email not being received

[joehark]

The registration went properly. But no email was received. When I used "forgot password" the request was accepted but still no email.

(I checked in spam - not there)

Suggestions please?

[wringle]

Save the mail to the hard disc and edit as you desire. Attachment to the mail can be saved separately.

[joehark]

I guess my issue was stated as clearly as it should have been.

A newly paid-up member is supposed to get an email that contains a user name and temporary password, as well as a link to the Registration page.

That email is not being received by the new memebr.

Also, using that member's email address, and telling the login that the password has been forgotten, the system responds that a new password has been sent to that email address. But it also does not arrive.

Also, the site's membership manager, whose email address is correctly configured in the s2member dashboard is not getting an email that advises that a new member has paid. But the member name does appear in the User list in the Dashboard.

Can someone tell me what is needed to fix that?

[joehark]

bump - please help, this is preventing a finished web site from going online. Everything seems fine except that after the member pays and gets a PayPal receipt, the new member is not getting an email with a username and password, and the membership director is not being advised of the new member.

The member does appear in the Dashboard.

[Elizabeth]

Hi,
Here are some things I would take a look at:

1. Your s2Member -> PayPal Options; using an invalid email address?
2. Your s2Member -> PayPal Options, are currently in Sandbox Mode with a NON-Sandbox email address?


Are your `s2Member -> PayPal® Options -> Account Details` associated with a "Seller" account?
Did you follow the `s2Member -> PayPal Options -> IPN Integration` ?
Did you follow the `s2Member -> PayPal Options -> PDT Integration` ?
Did you use the PayPal Button Generator? If so, did you use the Shortcode format ?
Is your Shortcode corrupted? Are you using a non-default WordPress Editor?
Did you enable both Auto-Return and PDT ( Payment Data Transfer ) in your Seller account?
Check your PayPal® account under: PayPal -> Profile -> Website Payment Preferences.
Also make sure you've got "Encrypted Website Payments" = off in that section.

[joehark]

Thanks for the detailed response. I appreciate all that work. The resolution of that issue is somewhere in that list and I will get to it right away.

I must say that s2Members is pretty awesome stuff.

Reagrds, Joe

[joehark]

Elizabeth, I have sent you a PM.

[joehark]

I am still frustrated on this simple point.

update - the membership director is getting an email notice of the new member and of the payment. The member is sent from PayPal back to the registration form and completes the form. The member sees the promise of an email containing the user name and pw. The member appears in the list of users.

PayPal is complete. As far as I can see, there is no issue with PayPal.

The sole remaining item is that email. So although I suspect the configuration is missing one simple thing somewhere in s2M, I can't figure out what that is or how to fix it.

[Jason Caldwell]

Hi Joe. Thanks for your patience.

OK. So it sounds to me like you've got another plugin interfering with this pluggable function:

Code: Select all

function wp_new_user_notification()

This function is built into WordPress® and s2Member does not modify it. Therefore, the issue that you're experiencing probably has something to do with another plugin, and not with s2Member. I would try disabling your other plugins one-by-one until the problem corrects itself. Short of that, you might also run a search through your plugin files for any reference to this function "wp_new_user_notification". If you find a reference, that's probably the culprit.

If you continue to have trouble, please provide us with a list of other plugins that you're running in conjunction with s2Member. I'll see what I can do to assist you. * Also, be sure to verify that the Administrative email listed in your WordPress Settings -> General section is correct.

Another possibility is that your server is simply not configured properly for email. In other words, it is possible that ALL emails are failing delivery. You can check this out by uploading this file to your server and opening it in a browser. You'll want to change the email address to your own. Each time the file is loaded, you should receive a test email message.

Code: Select all

<?php
$to = "you@example.com";
mail($to, "Test Email", "Test Email", "From: " . $to . "\r\nContent-Type: text/plain");
?>

Related thread: viewtopic.php?f=4&t=982&p=3940&hilit=test+email#p3940

[jerpatvas]

I am having the same issues and I deactivated all plugins except for s2Member and I ran the php email test and I get the test no problem, but after deactivating all plugins it is still NOT WORKING!!! ARGGGGG

HELP SOMEONE PLEASE!!!

[Cristián Lávaque]

I am having the same issues and I deactivated all plugins except for s2Member and I ran the php email test and I get the test no problem, but after deactivating all plugins it is still NOT WORKING!!! ARGGGGG

Did you try the other advice too?

Hi,
Here are some things I would take a look at:

1. Your s2Member -> PayPal Options; using an invalid email address?
2. Your s2Member -> PayPal Options, are currently in Sandbox Mode with a NON-Sandbox email address?

Are your `s2Member -> PayPal® Options -> Account Details` associated with a "Seller" account?
Did you follow the `s2Member -> PayPal Options -> IPN Integration` ?
Did you follow the `s2Member -> PayPal Options -> PDT Integration` ?
Did you use the PayPal Button Generator? If so, did you use the Shortcode format ?
Is your Shortcode corrupted? Are you using a non-default WordPress Editor?
Did you enable both Auto-Return and PDT ( Payment Data Transfer ) in your Seller account?
Check your PayPal® account under: PayPal -> Profile -> Website Payment Preferences.
Also make sure you've got "Encrypted Website Payments" = off in that section.

Hopefully one of those will fix it for you.

[jerpatvas]

Yes I did all of that as well, still nothing.

[elastigirl]

same problems here no email and it's not paypal cos no email with free membership either as haven't set up paid levels yet..