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Can't access options

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Can't access options

Postby jeffreygaudette » October 12th, 2011, 6:24 am

I am having a little issue. I am trying to change some options on my S2Member setup, but not matter which options page I try to access, I get this screen: http://screencast.com/t/CmJv3iVhI. This example is from the options page for s2Member® API / List Servers, but happens regardless of the options page I try to access.

I am running the latest version s2member Pro, so not sure what might be the issue.

Thanks in advance.

Jeff
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Re: Can't access options

Postby Eduan » October 12th, 2011, 7:07 am

See this video and tell me if it helps:
http://www.s2member.com/options-page-di ... ing-video/
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Re: Can't access options

Postby jeffreygaudette » October 12th, 2011, 8:01 am

Thanks for that video, but it didn't seem to be an error I could find with the error console. Here is a screenshot of that window: http://screencast.com/t/GqZVKQe3TJX
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Re: Can't access options

Postby Eduan » October 12th, 2011, 8:15 am

Have you installed anything recently (like a plugin or something along those lines)? If so then try disabling it.
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Re: Can't access options

Postby Eduan » October 12th, 2011, 9:42 am

Installed Jing, great software, I'll give you a photo of what I think it's the problem, look at your problem in your error console and at the photo I'm giving you:
http://www.screencast.com/t/oqHN9xZSht
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Re: Can't access options

Postby jeffreygaudette » October 12th, 2011, 10:00 am

I wish I could say I knew how to fix that issue, but I am at a loss.

I don't think it is the s2member plugin at the moment. Currently, users cannot login to the site, so it must be something else. I'll keep looking and post an update back here when I uncover the problem.

Thanks for your help so far, it is much appreciated.
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Re: Can't access options

Postby Eduan » October 12th, 2011, 10:10 am

Okay, sorry for not being of much help :( .
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Re: Can't access options

Postby Cristián Lávaque » October 12th, 2011, 8:01 pm

Eduan, what you pointed out in your screenshot doesn't look wrong, but well done for looking that close to find the problem. :)

I'm not sure what the problem is, either. Jeffrey, could you try, as Eduan suggested earlier, to deactivate other plugins? I'd also change to the default theme as a test to see if that solves it.

I hope that helps.
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Re: Can't access options

Postby jeffreygaudette » October 13th, 2011, 6:15 am

Thanks, Christian. Yes, I've tried deactivating the plugins and changing theme, but to no avail. Like I mentioned, users cannot login and wp-admin pages don't refresh after updating, so there is a larger issue at play here. As soon as I discover anything, I will post back with an update. Thanks for your help!
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