Missing Member Info

[czydrm]

Jason, if you happen to read this.... Great plugin! I love it and it works great!

I am running the plugin on WP 3.0.2 multi site enabled, along with simple press and a few dozen other goodies.

Now to my question... On the user page, my members all show up with their username, name, email, role and ID information showing as it should. There are also columns for registration date, paid registration date, paid subscription ID, custom capabilities and a custom field for their website. The trouble is that these columns are empty... no data is showing. How do I get this information to show up?

Thanks in advance.

JC

[czydrm]

Any body out there have this same issue?

[DougJoseph]

I have "kind of" the opposite issue. I have some data showing that I didn't expect and don't know how it got there. Of my 200 or so users, none are above level 0, yet every one of them shows a "Paid Registr. Date" with level 1 and level 4 on it. The "Paid Registr. Date" fields all say this:

Thu Feb 10th, 2011
@Level 1: Thu Feb 10th, 2011
@Level 4: Thu Feb 10th, 2011

Details:
I uploaded a batch of users (about 150), intending them to be free subscribers at level 0. However, I also needed them to be "Author" level users as far as WordPress is concerned.

In my spreadsheet that I prepared (based on the s2member docs) -- and from which I created my CSV file for the import -- I had a "Level[0-4] or Role ID" ... Now, I thought "Role ID" meant I could put "Author" in there. So I did. I also saw "registration date", and (since these were all new registrations) I put a date in there, of 2/9.2011. Then I imported a few tests of only one or two members. I didn't see any problems, and uploaded them all. However, my users.php was rather unsuable at the time because I had too many custom user fields. I was looking for problems on the individual user's profiles, not on users.php. I later solved that readability issue, but that's when I saw the issue I'm mentioning now.

Before finding a fix for users.php (which I have posted on this forum), I struggled with trying to get the new users' roles correct -- from this secondary blog upwards to the primary blog -- and some pre-existing users' roles correct from the primary blog downwards to the secondary blog. In my struggle, I enabled and disabled a plugin called "Multisite User Management" more than once, finally disabling it in the end.

The users all show, and they display a "Registration Date" of 2/9.2011 just as I expected.

However, for reasons I don't fully understand, every one of the users (both imported and prexisting) shows a "Paid Registr. Date" with level 1 and level 4 on it. ???

[DougJoseph]

The answer to my above question is something like this: Normal (built in) WP roles can cause s2Member to grant privileges. For example, setting all my users to "Author" status (as their role) caused s2Member to grant them access to level 4 and down. I suppose that as I changed everyone's role up and down during my work and experimenting, I granted them a lower role that caused them to have level 1 as well. Both "grantings" are showing now for each one.

[Jason Caldwell]

Thanks for writing in about this Doug.

The answer to my above question is something like this: Normal (built in) WP roles can cause s2Member to grant privileges. For example, setting all my users to "Author" status (as their role) caused s2Member to grant them access to level 4 and down. I suppose that as I changed everyone's role up and down during my work and experimenting, I granted them a lower role that caused them to have level 1 as well. Both "grantings" are showing now for each one.

Not to worry. If you want to get rid of that data, you can use the "Screen Options" tab in the upper right-hand corner of that panel. WordPress allows you to show/hide certain data columns.

s2Member keeps an internal record of changes to each Member's Role. Since s2Member Level's 1-4 are associated with payments, s2Member records Paid Registration Times the first time a Member is promoted to one of these special Roles; regardless of whether they have "actually" paid you or not. This is what allows s2Member's Content Dripping functionality to work properly/reliably. There are other internal data records that record "actual" payment details, so these dates are used almost exclusively with s2Member's Content Dripping and API functions. If you're not using those features, you can safely ignore this data column; or hide it with the "Screen Options" tab in the upper right-hand corner.

Also Note: Paid Registration Times are never released; they outlast demotions/promotions; as they are intended to record the first payment times at these various Levels for Content Dripping. If you really want to ditch these times all together, you can delete all of the meta keys in your `wp_usermeta` table that have `meta_key` = 'wp_s2member_paid_registration_times'.

[Jason Caldwell]

Thanks for reporting this important issue.

Jason, if you happen to read this.... Great plugin! I love it and it works great!

I am running the plugin on WP 3.0.2 multi site enabled, along with simple press and a few dozen other goodies.

Now to my question... On the user page, my members all show up with their username, name, email, role and ID information showing as it should. There are also columns for registration date, paid registration date, paid subscription ID, custom capabilities and a custom field for their website. The trouble is that these columns are empty... no data is showing. How do I get this information to show up?

Thanks in advance.

JC

If these fields are empty for paying Members, then I suspect there is a larger issue behind your problem. It sounds like Members are not being updated properly after checkout/registration. I would go back and re-generate your PayPal Buttons and also turn on s2Member's IPN logging functionality. You can turn logging on under: s2Member -> PayPal Options -> Logging/Debugging. This way you can check your log files to see exactly what is happening and/or not happening after a Customer completes checkout.

I got your email via support. Thanks for the kudos! Much appreciated. If this problem continues, please write back into support and provide us with a Dashboard login. We'll be happy to have a look for you.

[czydrm]

I am working on a new site and having the same trouble. I have enabled logging routines through the paypal options and have checked the logs. The logs are showing the transaction but still nothing is showing up under the user registration details columns. I'd like to get this squared away as soon as possible. Would also like to know how to fix my other sites having the same issue.

[Cristián Lávaque]

JC, Jason may want that login info he mentioned in the last reply here. Did you send it to him? You can use the private contact form here http://s2member.com/contact

[Jason Caldwell]

Login details received. Investigating now.

[Jason Caldwell]

I deactivated the "Reveal IDs" plugin on your installation and all is working now. This plugin does not allow room for other plugins. Instead, I recommend "WP Show IDs", which I developed, and it does NOT suffer from this problem. Please see: http://wordpress.org/extend/plugins/wp-show-ids/

[czydrm]

Awesome! Thanks so much.