Community Support Forums

by **fayero** » November 30th, 2011, 3:33 pm

Hello, I'm new to the forum so forgive me if I ask dumb questions.
I'm trying to modify the Check Out Form so that it does not contain the 'field' "Start Date" which applies to international credit cards. If it is filled in by US purchasers without an international credit card (using VISA, Mastercard, AMEX) it does not process their card. The Start Date is required for Maestro and Bolo only (is my understanding).
Greatly appreciate your answers. Fayero

by **Raam Dev** » December 1st, 2011, 1:35 am

Hi fayero,

The Start Date field should be hidden automatically and only shown when the purchaser selects Maestro or Bolo.

Are you using custom Pro Form CSS styles and/or JavaScript? Could you give us a link to the checkout form so we can take a look?

by **fayero** » December 1st, 2011, 10:05 am

http://www.kidsclubalabama.com/join-kids-club-alabama/
This is the link. I use the code directly out of the PayPal Pro Form and use the #1access to generate the code. The code has all the accepted credit cards listed and I took out the Bolo and Maestro. However, the field "Starting Date" still appears.
Thank you, fayero

by **Raam Dev** » December 1st, 2011, 8:39 pm

It appears that the s2Member JavaScript is not loading on that page.

If you do "View Source" on that page, you'll see the following line inside your <head></head> tags:

Code: Select all: <script type="text/javascript" src="http://www.kidsclubalabama.com/wp-content/plugins/s2member/s2member-o.php?ws_plugin__s2member_js_w_globals=1&qcABC=1&ver=111105-111105-2404963755"></script>

But if you try to visit that URL, you'll see it returns a 404 error instead of the s2Member JavaScript (this is what it should look like).

The s2Member JavaScript is what hides the fields that shouldn't be showing. When that JavaScript is loaded correctly, s2Member will automatically hide the Start Date field.

There are various things that could cause that URL to return a 404 error. Please see these two threads for possible answers:
viewtopic.php?f=36&t=14787
viewtopic.php?f=4&t=15824&p=52752#p52752

by **fayero** » December 15th, 2011, 1:58 pm

Many many thanks. I will check this all out. Sorry to be late getting back on this as you have been great to help. I'll post again to let you know of the outcome.
Thanks again. Fayero

by **Raam Dev** » December 17th, 2011, 4:54 pm

No worries, Fayero! I look forward to hearing back from you.

by **techedge** » January 2nd, 2012, 10:21 pm

Hi Raam,

I too am experiencing the issue (Card Start date showing) here: http://virtuematters.com/test/membership/.

I checked URL passed via View Source, and it looks like it should (Not receiving a 404 error).

What else could it be?

Melissa

by **Raam Dev** » January 3rd, 2012, 3:25 pm

Hi Melissa,

It looks like the problem is probably related to a conflict with another plugin that you have installed. Could you try deactivating all plugins and see if that fixes it? (If it does, you'll need to reactivate the plugins one-by-one until you find the conflicting plugin.)

An alternate way of doing this is to install the Plugin Organizer plugin. With that plugin, you can turn off all plugins for a specific page (in this case, your /membership/ page) instead of doing it site-wide.

by **techedge** » January 3rd, 2012, 4:08 pm

Thanks Raam. I'll try that and see if it works.

Melissa

by **techedge** » January 3rd, 2012, 5:34 pm

That did not fix it. I'm pulling my hair out over this. The only thing that I can think of doing is using the PayPal Buttons instead of the Pro Forms. However, with this option, I am not able to tell the site visitor what each level is (unless I include in Button Text).

by **Raam Dev** » January 3rd, 2012, 6:10 pm

What happens if you put those Pro Forms on separate pages (instead of using that fancy option button code that hides/display's the correct form based on which one is selected)?

by **techedge** » January 3rd, 2012, 6:19 pm

I'll try that one next. I've got a client walkthrough this evening, so I'll go with the PayPal Buttons for now. Then I'll try the separate pages afterwards.

Thanks so much.

by **peeld** » January 17th, 2012, 12:47 pm

I am having this issue as well, it's somewhat annoying - turns out in my case the only fix is to have only ONE paypal pro shortcode per page

by **techedge** » January 17th, 2012, 1:23 pm

Wow. That's not really a fix either. Glad you found a workaround though.

by **peeld** » January 17th, 2012, 1:57 pm

Well, it's just as well, I suppose, it's more work for me as admin but less confusing for the user in the end.

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