Community Support Forums

by **orbithb** » January 5th, 2012, 8:08 pm

Download restrictions are configured. I have put files in the s2 member files folder and linked to them as per instructions. When I attempt to download them, I am prompted for login information. (So far so good.)

However, when I enter valid log-in information for an account that should have access, I am denied. I cannot access the files.

Can anyone enlighten me as to what might be happening here?

by **orbithb** » January 5th, 2012, 8:16 pm

By the way...latest version of s2Member Pro is running.

by **Cristián Lávaque** » January 7th, 2012, 5:27 am

Could you post more info on how you protected the files?

- What dir(s) the files are in
- The link you're using for the file: URL or shortcode
- Your download settings: screenshot WP Admin -> s2Member -> Download Options -> Basic

Thanks!

by **orbithb** » January 7th, 2012, 6:17 am

Sure. As per instructions (I'm setting up a podcast):

Dir = the prescribed "s2member-files" folder

link = http://www.MY-DOMAIN.com/?s2member_file ... E-NAME.xml (I've also tried s2member_file_remote=yes, because I saw it somewhere else on the Primo Themes site/forum). I've obviously replaced the actual domain and file name.

Download settings = 99999999 per 365 days for all members level 1 and above, 0 per 365 days for level 0

by **Cristián Lávaque** » January 12th, 2012, 4:50 am

Thanks, Orbithb.

When you try to download from while logged into your admin account, are you allowed to?

Did you try while logged into another account? What level does it have? Could you confirm the user role in the account's profile?

by **orbithb** » January 12th, 2012, 6:25 am

More clarity - after working on this for a while.

It seems that downloads are impossible - with any level of access (even admin and those given permission) when using ?s2member_file_remote=1 or ?s2member_file_remote=yes. When the auth window pops up, and credentials are entered, they are always rejected. (This is a problem, as I'm trying to set up a podcast.) Downloads work when using straightforward links on the site itself.

Any advice?

by **Raam Dev** » January 13th, 2012, 8:28 pm

Could you check this thread and see if any of the suggestions fix the problem? viewtopic.php?f=4&t=16510#p59497

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