Community Support Forums

by **jerpatvas** » March 7th, 2011, 11:43 pm

I have just started working with s2Member, and upgraded today to the Pro Version. I connected the version to my Authorize.net account, created a button, placed the shortcode into a test page, and went to test it, and the form is displaying Card Start Date or Issue Number as one of the required fields.

I called my bank to find out where this was on my CC, and they had no idea.

I called Authorize.Net and they had no clue what that field would be.

I am a novice at WordPress and PHP, though I am learning quickly :roll:

I would like to know how I remove this field, or at minimum tell people what the heck it is, so they know what to enter :idea:

I have people waiting to subscribe, and the only thing holding me back is getting the registration and payment form ready

Thank you for any and all help. You can see this test page by going to http://pattybenton.com/test/.

Patty

by **Cristián Lávaque** » March 8th, 2011, 12:02 am

Could you paste here, between code tags, the shortcode you used to take a look at it?

Like this:

[code]The shortcode here.[/code]

by **jerpatvas** » March 8th, 2011, 12:14 am

Here it is

Code: Select all: [s2Member-Pro-AuthNet-Form level="1" ccaps="" desc="1 Month free / then $0.01 USD / Monthly ( recurring charge, for ongoing access )" cc="USD" custom="pattybenton.com" ta="0" tp="1" tt="M" ra="0.01" rp="1" rt="M" rr="1" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="0" default_country_code="US" captcha="0" /]

by **Jason Caldwell** » March 8th, 2011, 9:07 pm

The Card Start Date and Issue No. fields are only applicable with Maestro/Solo/Switch cards used in the UK. These are normally not implemented with Authorize.Net accounts, so they are safe to remove.

That being said, s2Member automatically deals with these fields ( i.e. hides/removes/disables ) these fields whenever it's JavaScript library is loaded into your theme ( among other important things too ). I just received your email via support. On your test page, I see that s2Member's JavaScript is not getting loaded at all. Have you disabled this in some way? If not, let me know and we'll take a closer look to see why s2Member is failing to load the JavaScript library on your installation.

You should have a line in the <HEAD></HEAD> section of your source code that looks something like this. s2Member inserts this dynamically using core WordPress framework Hooks. Normally, the only way to disable this is by removing and/or dequeing s2Member's WordPress Hook. If you've had someone working on your site, they may have removed this by mistake. If the problem continues, please let us know.

Code: Select all: <script type='text/javascript' src='/?ws_plugin__s2member_js_w_globals=f7488&qcABC=1&ver=3.5.3-1.5.3-1954377333'></script>

by **Cristián Lávaque** » March 8th, 2011, 11:41 pm

I see. Thanks a lot for the explanation.

Funny that the Authorize.Net guys didn't know about that, though. :roll:

by **jerpatvas** » March 9th, 2011, 12:43 am

I know with all the different scenarios out there, I think sometimes others are just afraid to say what it "might" be

I really appreciate the support Jason is giving my husband in working on solving the "technical" difficulties. I definitely rate the support as a 100 on a scale of 10!

Community Support Forums

Authorize.Net Form - Card Start Date or Issue Number

Authorize.Net Form - Card Start Date or Issue Number

Re: Authorize.Net Form - Card Start Date or Issue Number

Re: Authorize.Net Form - Card Start Date or Issue Number

Re: Authorize.Net Form - Card Start Date or Issue Number

Re: Authorize.Net Form - Card Start Date or Issue Number

Re: Authorize.Net Form - Card Start Date or Issue Number

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