download options/basic download restrictions--pdf problem

[taxgeeks]

i (as administrator) am having trouble accessing pdf files that have been placed in the s2member-files subdirectory.

based on the instructions i have included the pdf files in the /plugins/s2member-files subdirectory. The only twist is that the are in subdirectories within the s2member-files directory.

Starting with the example, ?s2member_file_download=example-file.zip, i have tried both just the file name as well as the subdirectory filename.

for example, using the link--

?s2member_file_download=sample.pdf

as well as

?s2member_file_download=library/sample.pdf [with library being the subdirectory w/in s2member-files]

is my link incorrect?

if not, any thoughts on why it is not working.

UPDATE. i forget to include the error, which is

503: Sorry, file downloads are NOT enabled yet. Please contact Support for assistance. If you are the site owner, please configure `s2Member -> Download Options`.

do i need to do anything else to configure download options?

thanks.

[Cristián Lávaque]

Did you add the PDF extension to the allowed ones? WP Admin -> s2Member -> Download Options -> Inline File Extensions.

[taxgeeks]

yes, the pdf extension has been added but i still get the 503 error that file downloads are not enabled. i'll keep at it 'til i resolve it.

[Jason Caldwell]

Please make sure that you've filled in at least one of these boxes?
That's how Downloads are enabled. This is a security measure.